PUBLISHED / FORTHCOMING
The Customer Journey as a Source of Information
Nicolas Padilla, Eva Ascarza and Oded Netzer (2024)
Forthcoming at Quantitative Marketing and Economics
[Paper]
Doing More with Less: Overcoming Ineffective Long-term Targeting Using Short-Term Signals
Ta-Wei Huang and Eva Ascarza (2024)
Marketing Science (2024) 43(4), 863-884
[Paper]
[Replication Files]
Detecting Routines: Implications for Ridesharing CRM
Ryan Dew, Eva Ascarza, Oded Netzer, and Nachum Sicherman (2024)
Journal of Marketing Research (2024) 61(2), 368-392
[Paper] [Web Appendix]
[Replication Files]
Eliminating unintended bias in personalized policies using Bias Eliminating Adapted Trees (BEAT)
Eva Ascarza and Ayelet Israeli (2022)
Proceedings of the National Academy of Sciences (2022) 119(11)
[Paper]
[Web Appendix]
[Replication Files]
[Github]
Overcoming the Cold Start Problem of CRM using a Probabilistic Machine Learning Approach
Nicolas Padilla and Eva Ascarza (2021)
Journal of Marketing Research (2021) 58(5), 981-1006
[Paper]
[Web Appendix]
[Replication Files]
Why You Aren't Getting More from Your Marketing AI
Eva Ascarza, Michael Ross, and Bruce G.S. Hardie (2021)
Harvard Business Review (2021) July-August.
[Link]
Retention futility: Targeting high-risk customers might be ineffective
Eva Ascarza (2018)
Journal of Marketing Research (2018) 55(1), 80-98
Winner, 2023 Weitz-Winer-O'Dell Award
Winner, 2018 Paul E. Green Award
[Paper]
[Web Appendix]
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
Eva Ascarza, Scott A. Neslin, Oded Netzer et al. (2018)
Customer Needs and Solutions (2018) 5, 65-81
Finalist, 2019 MSI Robert D. Buzzell Best Paper Award
[Paper]
Some Customers Would Rather Leave Without Saying Goodbye
Eva Ascarza, Oded Netzer and Bruce Hardie (2018)
Marketing Science (2018) 37(1), 54-77
[Paper]
[Web Appendix]
Beyond the Target Customer: Social Effects of CRM Campaigns
Eva Ascarza, Peter Ebbes, Oded Netzer and Matthew Danielson (2017)
Journal of Marketing Research (2017) 54(3), 347-363
Finalist, 2017 Paul E. Green Award
[Paper]
[Web Appendix]
The perils of proactive churn prevention using plan recommendations: Evidence from a field experiment
Eva Ascarza, Raghuram Iyengar and Martin Schleicher (2016)
Journal of Marketing Research (2016) 53(1), 46-60
Finalist, 2021 Weitz-Winer-O'Dell Award
Finalist, 2016 Paul E. Green Award
[Paper]
[Web Appendix]
A Joint Model of Usage and Churn in Contractual Settings
Eva Ascarza and Bruce G.S. Hardie (2013)
Marketing Science. (2013) 32(4), 570-590
Winner, 2014 Frank M. Bass Outstanding Dissertation Award
[Paper]
[Web Appendix]
When Talk is Free: The Effect of Tariff Structure on Usage under Two and Three-Part Tariffs
Eva Ascarza, Anja Lambrecht and Naufel Vilcassim (2012)
Journal of Marketing Research (2012) 49(6), 882-899
[Paper]
[Web Appendix]
WORKING PAPERS
Debiasing Treatment Effect Estimation for Privacy-Protected Data: A Model Auditing and Calibration Approach
Ta-Wei Huang and Eva Ascarza (2023)
Revise & Resubmit at Management Science [Paper]
Incrementality Representation Learning: Synergizing Past Experiments for Intervention Personalization
Ta-Wei Huang, Eva Ascarza and Ayelet Israeli (2024)
Revise & Resubmit at the Journal of Marketing Research [Paper]
Personalized Game Design for Improved User Retention and Monetization in Freemium Mobile Games
Eva Ascarza, Oded Netzer and Julian Runge (2024)
Conditionally Accepted at the International Journal of Research Marketing [Paper]
Personalization and Targeting: How to Experiment, Learn & Optimize
Lemmens, Aurélie, Jason M.T. Roos, Sebastian Gabel, Eva Ascarza, Hernan Bruno, Brett R. Gordon, Ayelet Israeli, Elea McDonnell Feit, Carl Mela, and Oded Netzer (2024)
Revise and Resubmit at the International Journal of Research Marketing [Paper]
Policy-Aware Experimentation: Sampling Smart to Improve Targeting Policy
Chen, Yi-Wen, Eva Ascarza and Oded Netzer (2024)
Under review [Paper]
Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning
Ma, Liangzong, Ta-Wei Huang, Eva Ascarza and Ayelet Israeli (2024)
Working paper
BOOK CHAPTERS
Marketing Models for the Customer-Centric Firm
Eva Ascarza, Peter S. Fader, and Bruce G.S. Hardie
Handbook of Marketing Decision Models (2017), edited by Berend Wierenga and Ralf van der Lans, Springer.
[Paper]
ONLINE PUBLICATIONS
Research: When A/B Testing Doesn't Tell You the Whole Story
Eva Ascarza
Harvard Business Review Online (June 23, 2021) [Link]
Beyond Pajamas: Sizing Up the Pandemic Shopper
Ayelet Israeli, Eva Ascarza and Laura Castrillo
Working Knowledge (March 17, 2021) [Link]
RESEARCH FEATURED IN OTHER OUTLETS
Navigating Consumer Data Privacy in an AI World
[Link]
Working Knowledge (June 4, 2024)
Featuring "Debiasing Treatment Effect Estimation for Privacy-Protected Data: A Model Audition and Calibration Approach"
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
[Link]
Working Knowledge (Oct 18, 2022)
Featuring "Eliminating unintended bias in personalized policies using Bias Eliminating Adapted Trees (BEAT)"
Identify Great Customers from Their First Purchase [Link]
Working Knowledge (Dec 9, 2019)
Featuring "Overcoming the Cold Start Problem of CRM using a Probabilistic Machine Learning Approach"
The Wrong Way to Reduce Churn [Link]
Harvard Business School (October, 2015)
Featuring "The perils of proactive churn prevention using plan recommendations: Evidence from a field experiment"
Harvard
Business School Website | Customer Intelligence Lab